Disgusted by ABSA Building insurance claims department

Bad experience with ABSA building insurance, They don't attend to our claims and when you call they just tell you they require additional documents mean while your claim is sitting with, its happened twice now, I submit the same claim and when I call after a week they say I should amend my invoice, so I get the service provider to amend the invoice and a week later I call for feedback and they say they need more pictures and every time I ask them why has this not been communicated to me they just brush me off, I have emailed k****tso Mankga who promised to assist me nd Nonkululeko Mtimkhulu who they say is handling my claim and they just ignore my emails, I am cancelling this insurance from absa as it is forced down or slipped into your bond application and you are made aware of it only when the sale is about to go through which will delay the whole process if you want to cancel it at that stage, I am disgusted at this disregard for customers from such a big institution to have such an *********** department