Disgusted

My credit card expired on the 10/22, I received a notification from DSV courier that I must call an 086 number to arrange delivery to my home or my place of work (05/10/22). Three days later I called the number to make arrangements to collect the card at Absa branch near me, as my work requires me to travel. On the 7/10/2022, I called the 086 number which was Absa credit card and made arrangements for the card to be collected at the branch. Time went by and no notification pertaining to collection of the card as I would normally receive an sms from the bank. On the 31.10.2022 I called the same 086 number checking the whereabouts of my card, only then a card was ordered, now I’m missing out on my Absa rewards because of unspeakably service from Absa, I have written more than 10 complaints to Absa pertaining to credit card division, I have forfeited R1300,00 due to crazy systems from Absa credit card and made numerous phone calls and complaints which was never resolved. Now I must pay for this nonsense, when I opened my account I didn’t want this card then I was told that I cannot process certain amount of payments with my debit card. I’m disgusted with this bank, a consultant dropped a call on my ear this afternoon, incompetency at highest level.