Disgusted at absa insurance response

I have cancelled my insurance with absa which I had from 2008 after being disgusted by there lack of compassion in there dealing with the public liability claim of my grandson, who had a near fatal drowning incident in my swimming pool on the 13th of October 2013. The lawyers representing my grandson contacted absa early 2014 to commence the talks with absa about the insurance claim. Absa was provided with all relevant documents which they requested to continue with the claim and was also made aware about my grandson's condition and the need for him to go to rehab asap for him to have a decent chance at quality of life as he is diagnosed with cerebral palsy after spending two(2) months in icu. Absa only rejected the claim recently after also being asked as a sign of good faith to pay the rehab centre for the urgent and important therapy he requires to help in his recovery. A lengthy court battle now lies ahead, while time is running out for him to have any chance of a normal life again, I believe that because it is such a big claim they are using delay tactics expecting that the claim will be abandoned while a three(3) year old boy suffers and might never have good quality of life.