Disgusted and Extremely Disappointed

I am very disappointed with the service of Absa bank Calton Centre Jhb.

On Saturday, I went in as a customer. As a person on a wheelchair with a broken arm and cast on... Lihle Segape or Segare told me to stand on the queue just like the rest of the people who were also waiting because Absa DOES NOT PRIORITIZE disabled people.

Fortunately, the lady that helped was very kind even though I was unable to reach the counter due to being wheelchair bound. Also I felt very unsafe with my information being exposed to the people behind me because they could see everything I was signing for.

How does POPI Act if confidential information can be exposed like that?

I am disgusted by the service I got from Lihle even though I have explained to her that I was in pain but she was just rude and wouldn't listen to me rushing to go the next person.

If I don't get a response, I am going to escalate this.

Thanks