Disgusted about this *****

If there was a negative review I'd put it. I still don't understand why ABSA is such a ***** bank. Why are we still being charged for reversing unauthorized debit orders? When you ask at the customer service where does the charged money go and ymwhy they charge us for something that's not our problem then the employees say 'it's the way it is'. I've been with absa for many years but now I feel I want to move. They are so backward when it comes to technology. I want my charged money back and I'm out. Disgusted