Disgusted

Hi.

I would like to make an inquiry of the cashback reward of R1000 that I was promised when switching my bank account to Absa, and because of the promise that Absa would offer much more benefits I switched from my FNB account and what am I getting in return? A text message of R242 bank charges I owe? I switched to Absa thinking that I will be offered better services and on top of the reward of R1000 now all I am getting is a headache and pain from you.

I am even writing this email now because I am receiving a phone call from you telling me that I am owing on Absa regards debit order? And as I was explaining my frustration with the lady she dropped the phone in my ear? Is that how you train your staff when your customers are raising their grievances? Call received from *** around 10h30.

I have never expected this disgusting service from Absa, either from the system to start with to the consultant.

Portia