Disgusted

Dear ABSA Customer Service,

I'm writing to express my extreme dissatisfaction with the service I received at the Keywest/Krugersdorp branch on the 4th of February 2026,Carina Ludke assisted me with replacing my son's card, but things took a turn when I asked to link it to the ABSA app.

Carina was unhelpful, repeatedly saying "Jaag Maan" and badmouthing the Kagiso branch, stating it should be closed due to poor service. She also made me wait unnecessarily for almost 2 hours.

The final straw is that my son's card is now restricted, and I'm stranded without access to funds. I've been treated poorly at the petrol station and I'm extremely disappointed in ABSA's service.

I request: 1. Carina Ludke receives customer service training 2. My son's card restriction is lifted ASAP

Looking forward to a prompt resolution.

Sincerely, Aniki Unicentia Molefe