Disgusted

I openend my business bank account with ABSA in 2020. I never received any formal bank statements from them in CVS or PDF format. After the terrible service I experienced from them I closed my account after a year. I now need those statements to import them into my bookkeeping system. I called and explained the need to the business banker Ria Kruger I had a Cradle Stone. I was charged R1700 for the statements and was promised I will get it in the format to import it into my bookkeeping system. I received the statement on Friday and it was printed and rescanned. I can do nothing with it......why the hell do I have to pay for something that you cannot deliver and even worse something that I never even received from you as a customer in the first place. I want the statements or a refund - I am so glad I left you guys because you honestly suck!