FS
Fazlin S
1 reviews | Active since Sept 2016
02 Sept 2016, 18:51
Disgusted!!!!
<p>To whom this may concern</p> <p>I am very very dissapointed in ABSA. I went to the ABSA ATM this morning in Heideveld to withdraw me some cash and just as the ATM was about to give me the cash, the machine malfunctioned ! Upon taking a closer look, i noticed that the area where the cash is supposed to get ejected from was somehow jammed by *****s! That was the only hard-earned money i had in my account and now I cant feed my family, nor go to work tomorrow! ABSA, why did you debit the money that was not successfully withdrawn from your ATM??? How can you allow consumers to use your ATM's when it has been tempored with?? I demand my money back that I never received! </p>
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
05 Sept 2016, 08:39Dear Fazlin
Thank you for bringing this matter to our attention.
This account has been dormant for quite some time and there has been no money in the account.
Kindly vist your nearest Absa Branch as they will be able to draw a statement on your account and go through the account with you.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Sept 2016, 08:39
Official
Dear Fazlin
Thank you for bringing this matter to our attention.
This account has been dormant for quite some time and there has been no money in the account.
Kindly vist your nearest Absa Branch as they will be able to draw a statement on your account and go through the account with you.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
FS
Fazlin S's updateReviewer Update
05 Sept 2016, 10:19ABSA, your respons is not helpful at all. I have a Nedbank account and i drew money from YOUR ATM.
FS
Fazlin S's update05 Sept 2016, 10:19
Reviewer Update
ABSA, your respons is not helpful at all. I have a Nedbank account and i drew money from YOUR ATM.
Absa's replyOfficial
05 Sept 2016, 14:39Dear Fazlin
Thank you for your reply.
I have received feedback from our ATM Department, You will need to be reported this matter to Nedbank.
NEDBANK Saswitch department will capture a query for ABSA to investigate.
ABSA then investigate and provide feedback to NEDBANK via the BANKSERVV system.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Sept 2016, 14:39
Official
Dear Fazlin
Thank you for your reply.
I have received feedback from our ATM Department, You will need to be reported this matter to Nedbank.
NEDBANK Saswitch department will capture a query for ABSA to investigate.
ABSA then investigate and provide feedback to NEDBANK via the BANKSERVV system.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,