HE
Hazel E

1 reviews | Active since Aug 2016

31 Aug 2016, 13:25

DISGUSTED!

<p>I done an immediate internet banking payment on ABSA on Moday around 10:00 to my FNB account. I eventually received an SMS about an hour later saying it was successful. I thought this was strange but didn't panic, until I went into my FNB and the payment was not there. I gave the whole situation the benefit of the doubt and was sure that i was see it overnight in my account. When i still wasnt there on Tuesday morning, i started to stress! i called ABSA ans was told to please email missing payments which i did straight away. it is now Wednesday afternoon, and after forwarding email approx ten times, and trying all angles with the call centre, all they can say is 'the payment was succesful, and FNB must tell me where the money is! what a joke! FNB laughed at me when i said its their problem and how can they tell where the payment is when it didnt come from there side. which is 100% correct, how can it be FNB's problem. so my debit orders goes off tomorrow and my money is nowhere to be found in neither accounts! # I now remember why i moved to FNB, because ABSA is useless! </p>

0
Replies (3)
Absa
Absa's reply01 Sept 2016, 08:44
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,

Absa
Absa's reply01 Sept 2016, 08:44
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,

HE
Hazel E's update01 Sept 2016, 09:08
Reviewer Update

This is what ABSA responded and said yesterday on Facebook, AND NO RESPONSE or FEEDBACK whatsoever!

I need this resolved today!!!!!