VH
Vongani H
1 reviews | Active since Dec 2017
25 May 2020, 17:16
Disgusted
Was treated with disgust we i arrivedat the bank @ 14:10 and the guard showed me where to que without warning that if i am still outside at 14:50 i will not be assisted only for the teller to come outside @ 14: 45 to be told i cant be helped because there were still people at the bank and due to covid 19 restrictions they can only help the people already inside because they want to knock off @ 15:00 they should warned us when we arrived that if they reach a specific time and we are still outside they want help us this is Polokwane Landros mare branch they are rude with no care they left us to que out in the cold for 40 minutes without warning of the consequences
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Replies (1)Absa's replyOfficial
26 May 2020, 08:30Dear Vongani, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply26 May 2020, 08:30
Official
Dear Vongani, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
