Disgusted

I am so disgusted by the ABSA banks service. I app**** for a credit card on the 14 December 2017 and was assisted by a consulted by a consultant and was advised I need my marriage certificate to complete the application which I totally understood. She also told me I can go to the nearest branch to submit the certificate. On the 18th of December I went to the promenade branch which is the nearest branch to submit all documentation and was told all is sorted. It will take up to 48 hours for FICA.On Tuesday 19 December I received a call from a call centre consultant saying its been approved and do I except the quote which I did. I was then told it will take 3-5 working days .After the 4th day I went to my nearest bank just to check how far the process is and to my surprise they couldn't find anything on my profile .The consultant then contacted Adderley branch to ask for assistance and they still cant find anything on my profile. The lady at Addreley tried her utmost best to assist me .She was told the person that is working with my application in the card division is on leave and will be bank on the 15 January 2018.This is unacceptable as she had to hand over to one of her colleagues to complete my applications. So after several visits and phoning the call centre. I received an email today 10 Jan 2018 to say it as been approved and I should go to my nearest bank to activate my pin (I didn't even get the card).I went to my nearest branch and guess what only to find still nothing on profile. This is disgusting I have been a ABSA client for more then 10 years and this is the type of service I receive, standing in long line and I'm heavily pregnant. Someone needs to take responsibility for this. I still wanted to apply for a premium card but after this experience I will take my business somewhere else!!!!!!