Disgusted

I went to an Absa ATM to deposit money and accidentally forgot my daughter's Christmas clothes on the ATM counter. I then proceeded to FNB ATM to do another deposit ten minutes later after I have left FNB I then realized that I left my parcel. I then went to FNB and asked if they can't view the footage for me as I thought I left my parcel there, they gladly assisted me and the confirmed that the time I was depositing money at their ATM I did not have the parcel with. I the went to Absa which is just next to FNB. The ladies there told me that it won't be possible as the bank manager was not there. They did not even bother to take my details so that they can be able to assist me once the bank manager is available. I later went back to the bank with my cousin and guess what, when we got there they asked for my deposit slip and contact details so that they can view the footage for me and they will call me the next day. I don't know why we should help people because they are of the opposite ***. And the following day I called to make follow up on my request, the response that I got was they haven't forgotten about me they will call me around 15:00 and this is now the second day after the incident and I am still awaiting their call. I am disgusted that Absa is protecting *******. All I asked for was for them to view the footage for me and confirm whether I did leave my parcel there or not as I understand that for security reasons I cannot view the footage.