Disguising service from Virgin Money

<p>I attempted to log into my virgin money account and entered the CATCHA incorrectly so the system said to click forgot password, I clicked and a sure check number was meant to be sent to my phone. No number was sent so I phoned on Wednesday and got a very unhelpful lady who said the internet banking was down and they had no idea when it would be back up and running. I was then cut off and called back and told to turn my phone off and on again. I phoned on Friday as it still wasnt working and got through to a manager who said that it was impossible to be down and someone would call with information, I have not received a call. I called today and got through to Marcelo van Rensburg who said all managers are off and all IT deparatment are on leave and therefore there is nothing Virgin can do. This is unacceptable around Christmas to say I cannot log onto my account and they dont even know if the system is up and running!</p>