Disguising service from ABSA banking staff and management.

Good day, I have been to the ABSA bank in Rosa avenue, Lenasia on the 08/07/2021. I was there at 8:15 am reason. Reason for my early arrival is because I need to return to work . The ABSA bank on Rose avenue, Lenasia opens at 8:30am what to miss the long line to enter the bank. To my surprise it was pass 8:30 am the staff are inside having a meeting enjoying the laughter and coffee while customer are standing out side banking waiting to enter. Later the security guards tell us ABSA is opening at 9:00am I wait till 9:00am getting late for work already. Then 9:15am, a staff come out side I ask if they going to open. She tell she not sure. I call the ABSA complaints department on *** ( twice- no feed back as yet from them) to please ask the store manager what is happen we are getting late for work the doors are closed the social chit chats are going on and a big long line behind me which I think it total unfair from a customer side. Not know if we gone be service or we are wasting our time standing outside the bank. After I call the complaint department I knock at door asking to speak to ABSA store manger she her self was rude and nasty person late she ask what assist I need . I just need to re-set a pin code which will take 5 minutes but like a fool we are standing outside 2hours . Later the manager send a rude Indian staff to assists. With no customer care habits in him ( Like a Bullying person) telling me customer for 30year that he is doing a favour to assist me. I told he doing his job to help customer he walk away. Is this service we get been banking with ABSA for long term. Feedback will be appreciate with solution from ABSA about their customer care and management service