Disgudted at ABSA's Feedback or Response On *****

I bank with Absa for the last 13 Years. on the 1stt August 2015 someone purchased airline tickets on my chcheque account. I cancleed the card straight away and next day went to open a dispute case. Since then no feed back and my case has been passed around like a dollar bill all over the place, i have phoned Action lne more then 6 times to try get some feeback with each person saying they will callm me back and look in to it. What the hell is the action line for i dont know as no one bohers to do nothing about it. What a disgusting services and no intrest at all. I have 31 rand in my cheque account and two kids to feed, the moneny that was ****** from my checque account was my monthly money and have none. Wy is no one doing anything about it.