RK
Retshedisitswe K
1 reviews | Active since Nov 2016
06 Nov 2021, 09:57
Disgruntled customer
My husband went to deposit money yesterday at Absa cradlestone and the money got stuck in the atm and he was told to come back today they gonna assist him, today he was told to come back tuesday, the reason i am very angry is because that is rent money now i dont have any prooc that i have paid rent and while absa is busy giving us the runaround they must be aware that we do not s stay close to the bank we use taxis to get there but then again nobody cares about poor people's problems, i hate that bank.
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Absa's replyOfficial
08 Nov 2021, 12:39Dear Retshedisitswe Kometsi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care
Absa's reply08 Nov 2021, 12:39
Official
Dear Retshedisitswe Kometsi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care