Disgruntled customer

On the 22nd August i sent an email to Pep customer care regarding my issue with the pep money card which the staff at pep cradlestone are failing to assist me to change my phone number on which they told me that they do not know how even though it shows that it can be done but until today all i received was an automated response to show that it went to the correct email address but still no reply, i wonder why Absa has partnered with this kind of incompetency because on the card it shows that pep is in some kind of partnership with absa regarding that savings card#WIN

I hope that ABSA will do the right thing since PEP is failing me