Disgruntled customer

I am fuming with the service given to my mother in the Malamulele Absa branch. The manager did not take the initiative to assist with the account issues and requested that I make the call myself to the branch that the account was opened. This was on monday 15/06/2020. This morning she calls me to tell me she wont be assist further, they can go ahead and close the call.The consultant the help them was Tlagelani Mathebula and the Branch Manager is Nomsa Mahlaza. I myself bank with absa and very disappointed with the kind of service and treatment they give to the elderly.