KC
Kieran C
1 reviews | Active since Mar 2021
10 Jan 2023, 16:17
Disgruntled client.
All I want to do is change my number on their system so that some strange person is not getting my personal information. I have also since app**** for a loan. Now I can’t get into contact with consultants because I have a full time job and cannot get to a branch. The app is useless people pick up the phone and put it down on you so they don’t have to do their work. This has been an on going thing with ABSA for I don’t know how long. I am beyond fuming!
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Absa's replyOfficial
11 Jan 2023, 11:49 Dear Kieran Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply11 Jan 2023, 11:49
Official
Dear Kieran Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care