Disgraceful Service from Virgin MoneyCard

On Friday 21st June I was contacted by a Courier Company who told me that they would deliver my new credit card between the hours of 08:00 and 16:00 sometime during the next 4 working days. T approx 17:00 on the fifth day I contacted Virgin Money Card and queried what had gone wrong. After 3 days all I had from them was an automated response, I then logged a complaint and after 24 hours still nothing had happened. On Monday 1st July Virgin sent me an email advising that the Courier Company DSV had made an appointment with me to deliver my card that day - That was the first LIE. The card was not delivered That was the second LIE. Despite numerous e mail from me on 2nd July Virgin Money have not responded and I have still not received my card. DISGRACEFUL SERVICE FROM VIRGIN MONEYCARD.