Disgraceful service from Absa Private Bank

<p>I am an Absa Private Banking client as I thought my life is too busy to run around to bank branches and needed all my banking managed by a Private Banker. I switched from my platinum account to private banking in March 2016. My bank card and credit card was supposed to be shortly on its way. I have still not recieved anything. Your credit card division sends me a form for a credit card months later and i explain to my banker that i am away on business and without a scanner or fax. I was told that someone would contact me telephonically to process the cards. Nobody calls me. After sending another complaint email my banker tells me how she failed me as a private banker and someone would phone me before tuesday last week as i was leaving on another business trip on Tuesday night. No suprises that nobody from Absa has contacted me yet. I will be closing my account with Absa and moving to another private bank and its quite a shame as i decided to choose absa for a R1.6 million bond when another bank gave me the same deal. A total disgrace of a ban****!</p>