Disgraceful Incompetance

I supp**** Absa with my documents, ID and proof of address on there website as requested many months ago. They somehow only used my documents for one of my 4 absa accounts. I complained via there call center and the pathetic manager on duty, Lee-Roy failed to return my request to call me. he did not forget but blatantly wiped his backside off on the request. I now have a business account from which I can make no internet transactions from to pay clients. This same said bank will at a blink of an eye call you and even charge you exorbitant rates for such call should you as much as ow them 5c and demand it to be paid yesterday! Its now a week later and this disgraceful bank cannot even trace who the useless staff member is who dealt with my rica documents. It is expected that I resend the said documents at my cost and time while Absa sit on there backsides and do nothing. This is how disgracefull service delivery in this country has become with people being employed and promoted when they are not nearly capable or even dont have work ethics as is the case with Lee-Roy. Absa you are a disgrace to say but the least!