Disgrace to the brand. Invasion of privacy.

I just got out of ABSA Schoemansdal Branch (Matsamo Plaza, Nkomazi) and I witnessed the worst service in my entire experience with banks. First we (clients) were queued inside the bank with no one to guide us on which queue to join. We just had to figure it out. There was only one consultant (at the area where they open accounts) and she was as unprofessional as the word gets. She would call people she knows at the back of the line and check things for them while other clients were still being attended. There was a time where she let someone at the back (someone she knew) and the person that was next in line had to wait "because this personal just needed a small thing to be sorted".. What I found to be totally unacceptable was when she called a friend of hers and he just stood there and started chatting with her while she was attending to clients. He would often lower his mask; leaving his mouth and nose exposed. There was no privacy whatsoever, she actually attended to 2 clients while this man was there and they were just chatting.. It seemed ok. Luckily the guy moved when it was now my turn and when I got there I told her that I'd like to open an estate account and she was shocked.. her exact words where "Estate account sesi? On a Saturday?".. She proceeded to tell me how long it takes and that I should come early because it takes time.. For me it's less of the time that it takes and more of her reaction.. She seemed quite bothered. Then she tried covering up by "mistaking" me for a customer that was "there a few days ago" and apparently things were explained to me. I was quite bothered especially since I kept telling her that it's not me and then it was followed by questions of where it was my first time there or not.. I concluded the conversation by telling her that it's not me and that I do many things at the bank. ABSA bank has always given me good service, especially the Malelane branch which is why I chose to open the estate account with ABSA but after this; I'm left with quite a distaste. Very unprofessional. She said her name was Nomcebo.