Disgrace of a bisuness

I don’t think I am unreasonable if I say I have given Absa bank ample time to look at my request and act reasonably. I have on numerous occasions told them I am SINGLE and not SEPARATED as their “system” reflects I am Separated. Someone messed up and now I need to fix this. I take this rather very serious for the fact that someone can just loosely update or change your details without your knowledge or consent. Now they want me to send my “marriage certificate” or “divorce decree” (that I don’t have) and go to the branch to update my marital status. Meaning I have to take off work and go stand in long queue and pray you can be assisted. When I call them you hold on forever just to be told sorry go to the branch and then be transferred from pillar to post. This run around by Absa and is frustration to say the least. No one can or should I rather say WANT to help you . Not once did Absa try and assist me when I first brought this to their attention. I called them today and spoke to Daphne and I am still waiting for a Team Leader/Manager to call me. Why can’t Absa look at my initial application. I want this to be resolved ASAP before I escalate this further.