Disgrace of a "bank"

Took the WHOLE DAY time off my BUSY work schedule yesterday, to finally sort out an idiotic ABSA-manufactured issue I had acquired. Thank you, ABSA! Drove 136 km there, just to discover that, at 11h35, the George branch was CLOSED. No warnings or notices - NADA! The lazy, obnoxious and uninterested security guard by the front door wouldn't let me in, while there were plenty of other customers inside, and even though the last customer to enter the bank was let in all of 12 seconds before I got to the door. Apparently, they were EXPECTING some contractors inside and did not WANT customers in the shop when they come. All of this information was delivered to me in *****ed, hard-to-understand English and with a massive dose of contempt, while waving hands in a "I don't care, just go-away" direction. The thing didn't even bother to get up. And, hey, no "Hellos" or apologies for a clearly unorthodox situation, either. The other Absa branch is in the next town, 70km away. So, another day of work will have to be missed tomorrow. Way to go, Absa! Do whatever is convenient for YOU and continue employing people like that! On the other hand, you could take some time from YOUR busy schedule and perhaps read a book on starting and running your own bank - children's edition, of course. It should have a looooong section on proper manners and customer service as well. Or you could simply ape your competitors, who would never even think of turning a customer away in the middle of a busy Monday. WHAT A DISGRACE OF A BANK YOU HAVE BECOME!!!!!