DISGRACE AND A TERRIBLE SERVICE!!!

<p>My mom was depositing money at ABSA bank on Friday 17th March 2017 during the afternoon in Mayville Mall. She has been there for the past 15 years and this is the first time she has ever putting a complaint about ABSA. On Friday, there was only one employee, a white guy at the cashier desk was serving and my mom gave the money to the guy to deposit into her account. The guy took the money, he put it into the drawer and waited for everyone to leave the bank and then told my mom that he didn't receive any money. My mom was shocked and told the guy that she handed him the money, which he kept denying it. Until my mom raised her voice for the past 10 min, which only then he deposited the money into my mom's account. After this kind of experience from ABSA, my mom felt like she has been bul**** because of her race (Asian) and English isn't her first language. Is this the kind of service you offer to your customer? I hope you WILL go over the training manual with your employees again. </p>