BM
Brenda M

1 reviews | Active since Sept 2018

15 Dec 2018, 11:05

Diservice at its worst by absa

I have plus minus 7 (seven) un authorised debit orders that amount to about seven hundred rands that go through my absa account every month.i am forced to reverse the amounts everytme which in turn spoils my account and create a bad credit record for me.i tried adressing the matter wth absa to no avail.absa just doesnt care.they are only interested in charging me for the reversal transaction.i opened the account with absa with trust and im not expecting to be told they have nothing to do with it.this is a classical case of poor customer service.im very frustrated and even consider switching to another bank.

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Replies (1)
Absa
Absa's reply18 Dec 2018, 10:41
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please be advised that the Bank will not Divulge any of your information to a 3rd party as it is against the Code of Banking Practice.
Have you been to the branch to request the information about the 3rd parties debiting you, have you completed stop payment forms.
Regards
Claudette