************** and Bad Service from ABSA

I live in the UK and have an ABSA savings account (for over 20 years) into which my pension is paid monthly. I can access this pension by using my debit card. This debit card expired 06/20 and I had booked a ticket to SA for 05/05 but couldn't come due to COVID-19 restrictions. As soon as it became evident this trip wasn't going to happen I emailed ABSA asking how I would be able to get my new debit card. These emails were totally ignored and only generated automated responses. I do have a power of attorney in SA and as the time got closer and the only advice I eventually got from the bank manager at Southdale was to use her, I asked her to go into the Pretoria North Branch and see what could be done. The first time she went in after a considerable time she was told she could not be helped and that I should register for online banking and request the card and it would be sent to me. I spent over 1 hour on the landline (from the UK) at a bill cost of £45.00 only to be told that my POA could get the card, ABSA does not courier cards to UK and I was not eligible for online banking as I did not have a SA cell number. (I have a cell that I use when I come to SA but do not have access to it in the UK). This meant my POA had to go back to Pretoria North and once again spend considerable time before she was helped. She got the new card and the teller activated the card. Now the problem escalated. After approaching all the available courier companies she was informed that they do not courier activated bank cards. (They will apparently accept a card if it is picked up art the bank). She contacted the manager at Southdale for help and was told that she would get back to her - never happened. She was also told that Credit cards were able to be couriered???? I have emailed the same manager but no reply. How does ABSA hold a person's account, expire their card and not make arrangements to provide a new card. I have also offered to pay for the courier). This is ************** because I live overseas (SA residents apparently have new cards delivered) and as a result of this I am not in a position to access my pension which is needed to supplement my living expenses in the UK. I am completely disgusted with the service I have received.