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On the 24/07/2017 I had a burst pipe in my house and when we wake up water was in each and every room. I called ABSA as my house hold insurance and claim number ********** was opened and the plumbers were sent to check the fault. They advised us to call the insurance to organise the assessor because the house was like a pool. I did so and the assessor was sent after almost 9 days however he did his job and results from ABSA were that they shall settle for half because my house carpets were worn out. I tried to talk to their customer care but that couldn't change anything and it was then that I started to realise that because the assessor was a white man and came to assess damage in the black man's house in the suburb then already there was an attitude. I am paying house insurance to look after the structure when damage has occurred but in my case it was as if I wanted to renovate my house. They didn't even consider my health and that of my family in the situation that we were. I really felt like a foreigner in my country. Later we agreed as a family to receive the half payment and fix the corridor, dining and sitting rooms and pursue the matter through Hellopeter.