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priscilla A
1 reviews | Active since Feb 2016
15 Aug 2017, 11:31
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Today i get a call from ABSA life insurance regarding a policy i wanted to obtain from them. I was turned down due to medical reasons. Is having an amputation a reason to be turned down for a policy when there are absolutely no other medical conditions. ABSA did not contact my doctor or check on any of my medical records so how can they turn me down on hearsay. Do we physically challenged have to fight for what we want after losing so much already. ABSA get your act together. Tell your underwriters to wake up. I am not a NOBODY. I may have lost a limb but i have not lost my heart or life. KEEP YOUR POLICY
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Absa's replyOfficial
15 Aug 2017, 14:09Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply15 Aug 2017, 14:09
Official
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
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priscilla A's updateReviewer Update
17 Aug 2017, 16:59i am still waiting for ABSA to give me a reason for my policy cancellation. is this how customer service is dealt with by ignoring clients
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priscilla A's update17 Aug 2017, 16:59
Reviewer Update
i am still waiting for ABSA to give me a reason for my policy cancellation. is this how customer service is dealt with by ignoring clients