LB
Lisl B
1 reviews | Active since Nov 2011
04 Sept 2018, 15:44
Discrepancies
There are discrepancies on my Homeloan. 1. The amount of R4905.66 added for home loan insurance for a year on 20.4.2018 but also added monthly-can't be both. 2. Surplus amount changed to a lesser amount for some reason. Would like an explanation for this.
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Replies (3)
Absa's replyOfficial
05 Sept 2018, 14:47Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Sept 2018, 14:47
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
05 Sept 2018, 14:48Hi Lisl,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
Absa's reply05 Sept 2018, 14:48
Official
Hi Lisl,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
LB
Lisl B's updateReviewer Update
11 Sept 2018, 14:16Still waiting for resolution to complaint about surplus amount....
LB
Lisl B's update11 Sept 2018, 14:16
Reviewer Update
Still waiting for resolution to complaint about surplus amount....