Discounted Settlement - Terrible Service

My name is Chantell and I have been trying to get a discounted Settlement in the Absa Collections Department to get this Debt paid off and they are just not getting back to me. I call daily and email and still waiting, you would think that they would be able to provide such figures quickly as already in arears and have been for quiet some time. I want this all sorted out. I have paid R4015 today and expect this to be full and final settlement as well as my settlement Letter provided as well so that I am able to move forward.