Disconcerted with the progress on my request

I am an account holder at ABSA bank, and I am satisfied so far being ABSA. I am, however, disconcerted with the service on one request I made with ABSA. I logged a request for a reversal of payment (since there was double payment to the same beneficiary, on the 22 Dec 2019) in about two ago with ABSA, at the Saveways Crescent branch in Witbank, they referred me to ********** and my issue is still not resolved. I tried escalating the issue by calling the numbers given on their website, and I also tried with ABSA's Customer Care, yet there is not progress.

I am frustrated and I don't know what else to do as a way forward.