Disastrous Customer Service

Disastrous Customer Service: ABSA Home Loans.

I was involved in a process of selling my and was dealing with a professional gentleman called Nepo Vilakazi, who explained every issue I asked about in detail.

Until I was referred to a lady named Anaclet Makgetha, Liaison Officer, Pre Legal Registration, Home Loan Collections. The entire process seemed halted and took the worst turn. Since August 2022 to January 2023, after my house has been sold my belongings have not been removed from the garage and my rental proposal has not been approved. 1. I submitted a Removal quote as told. I was told in January 2023 that I needed to submit an invoice and requested documents from a registered vendor. After I submitted a valid invoice and required documentation. I got a proof of payment showing payment done to the initial vendor based on a quote with NO submitted documentation. Expired quote amount and no supporting documents. It seems as if there is fawl play. Something does not seem right. The entire process was not transparent as my belongings are still not removed from the sold property. The new owner is threatening to get rid of my stuff without being liable if they get ****** or break.

2. I do not have an explanation why the wrong vendor was paid based on an expired quote. After alerting ABSA of the incidence. I get a quote from the 1st vendor with new increased prices. But when I asked them for a revised invoice they did not respond in time 2. The 2nd vendor submitted a quote, invoice and requested documents but was overlooked. This vendor was prepared to remove my belongings on 24 January 2023 as I submitted all information to ABSA on time. Again Anaclet let me down the second time.

2nd Issue: I still do not have feedback on my Rental which ABSA agreed to pay for 3 months. The Agreement of staying at my cousin's place for 3 months after initiation is still NOT approved. No feedback was given to me since August 2022. Anaclet has said nothing back towns has ignored my mail asking for feedback.

Please can I be allocated another person to help me Not Anaclet. The process has dragged far too long. I have had a traumatic experience dealing with this lady. She displayed no interest of communication with me but would copy all parties involved stating she is waiting for a valid invoice and documentation from me, referring to me as the client, as if we have not spoken on mails. I guess I will never know why Anaclet does not send me mail to ask or explain, or give feedback to me. As a result of her unprofessional behaviour. I have suffered during this entire process which has been delayed way too much due to endless ignorance to my needs as a customer of ABSA.

I do not wish to get help from Anaclet Please can someone else help me with getting the correct vendor paid.To have my belongings removed from the sold property. To get approval for my Rental for 3 months.

In light of these facts. I request that you take action as I do not want to lose my belongings or have them thrown in the street or ******. I need my Rent to be paid for 3 months as agreed with ABSA.