Disappointment resulting from call made to ABSA

Good day

So I have a bank account with ABSA. On 22 September 2022 (yesterday), I wanted to pour petrol using my ABSA card. It bounced as apparently the pin was incorrect. I knew there was something wrong and it could not have been the incorrect pin. I was then embarrassed in front of a petrol attendant. later in the day I tried to do cash send to myself trough the App as I could not use my ATM card. The response was "UNSUCCESSFUL, HOLDS ACCOUNT".

Now what follows hereunder is my concern. I called ABSA around 16h34 for about 25 minutes to address my misfortunes as explained above. I spoke to one Zanele for quite some time until she told me to hold. I obliged and continued to hold. She never came back and mind you I have been holding for quite some time. Then another person responded. This person ask me again "how can I help you". I explained that I am holding for Zanele, she checked Zanele and told me that Zanele is on another call and she can assist. How is Zanele on another call because she is supposed to be helping me. nonetheless, I started to explain myself again to this person and did another security verification process. This lady as well told me to hold until another one picked up. The one that picked up was Khanyisile from General enquiries. As usual, "how may I assist you". I was irritated at this stage. However, I explained to her my situation including having been holding up for different people already. At least Khanyisile had a "better explanation" regarding ending the call as she said the Collection department had closed (although it was still to five and I have been holding for 25 minutes). She used this as a scapegoat. I was making this call whilst driving. She told me that she can give me the number for collection department and I told her to send it to my email as I was driving. She said "ABSA does not allow them to send contact numbers to emails"? That is strange

But the long and short of it, I am disappointed by the conducts of the people who attended my call (that wasted my airtime and lasted 25 minutes with no positive results) and hope ABSA will find a way to prevent this kind of lacklustre performance not to happen in future.