Disappointment and dissatisfaction

<p>Can't begin to express my disappointment and dissatisfaction with ABSA Fourways. </p> <p>I noticed a debit order going off my account from RCCS Bos J for an amount of R1937. This was strange as I don't have any loans, credit cards, debt or if fact any debit orders going off my account.</p> <p>I called into the customer care line whereby I confirmed my account number and the consultant confirmed the account holder as a different person. The consultant further confirmed that my account was duplicated and that i need to vist my nearest branch. </p> <p> </p> <p>I went to Absa Fourways where Takalani Mashae was *********** of doing his job. I requested that the debit order be stopped and that my money is reversed. I sat there for close to two hours with absolutely shocking service. He just told me to keep waiting with no explanation or clarity. </p> <p> </p> <p>I then took initiative and went to find a manager, to my surprise she was also not able to assit!</p> <p>Advising that she had never seen such a query before. </p> <p>All she could advise me is that she will have to do an investigation and give me feedback on Friday.</p> <p> </p> <p>I got absolutely terrible service from ABSA and still they couldn't return my funds. </p> <p> </p> <p>I will be opening a claim with the Ombudsman of the finacial board with regards to this ********** activity and unauthorised debit orders going off my accout.</p> <p> </p>