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Lu-Anne Naidoo

1 reviews | Active since Aug 2019

05 May 2021, 07:35

Disappointing, useless and pathetic service from Absa Short term insurance as well as their contractors

Absa short term insurance is extremely slow and not helpful! They service to clients is pathetic there is no sense of urgency the contractors they use is just as useless, very unprofessional aswell as ***********. A geyser that was installed last year in September literally gave up on Friday noon. I’ve called in and notified absa who then directed me to they plumbing contractor called FOGI, who then communicate the incorrect information to the manufacturer and the warranty was voided with a lot of hassle going back and forth phoning absa, Fogi, plumber and the manufacturer the issue isn’t resolved 5 days without a geyser and none can feel my anger! This is so frustrating and all FOGI (who is the main plumbing contractor) tells me that they can’t help their systems are down! It would’ve been easier, faster and cheaper if I got my own plumber to sort the issue because this is the disappointing part of waiting for insurance they take forever. Only to find out that the plumbing contractor fogi appointed installed the geyser incorrectly this issue will go on for days and it won’t be resolved because the party isn’t taking responsibility. Absolutely useless service! Absa will never call you and update you about your claim, even if it’s gone days they don’t call until you call them back that’s the kind of horrible service they give to clients. I’ll never use any form of Insurance from Absa.

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Replies (2)
LN
Lu-Anne Naidoo's update07 May 2021, 08:32
Reviewer Update
I am Available today. I haven’t received any emails. You can use *** that’s the email address I used to communicate with Absa.
LN
Lu-Anne Naidoo's update07 May 2021, 09:01
Reviewer Update
From my previous claim and To date a week later, my geyser isn’t fixed plumbers came out yesterday and did a temporary fix but by 17.00 the geyser started leaking through the ceilings and outlet pipe that goes outside extremely hot water it’s been like this for 12 hours already I can just imagine the amount of wasted litres of water??? Who is going to cover the loss?? Absa wont because they don’t care of clients and it’s so evident! I sent absa an email last night with a video of the issue but I received no reply. The clean up from the ceiling leak is disastrous we cannot sleep because we have to monitor the issue we have dogs it’s unsafe for them! Fogi who is the main plumbing contractor haven’t got back to me in regards with feedback instead they just sent a plumber over with no history about the geyser and asked him to repair it!

Absa insurance is one you would want to stay away from rather invest in another more reputable company that will help on all levels but the service received from absa now compared to few years ago is completely different it’s gone extremely bad that they don’t even call clients anymore to check on the status of the Claims.

I have incurred so much more cost from not having a geyser for 6 days. Have to replace parts of ceilings and cupboards, This is pathetic service. I am going to bring this to the attention of the building ombudsman and legally then absa will know how serious I am.