Disappointing Services from such a big brand

I am very disappointed by Absa Avaf department their incompetence,our matter was referred to their Attorney's which we have been in constant communication with,however our case has been lodged with the courts all because of incompetence,we have made arrangements and even asked for an extension to settle our debt,but funny enough the day after we paid,we are being taken to court as if we have been avoiding this matter.Whenever we ask for clarity as we have never been at this point,we are sent automated emails and suddenly the arrangements has changed.It has come to our attention that the whole time we were communicating with the Attorneys,certain correspondences were not reaching Absa,and when we tried to contact Absa they sent us these automated emails.Each time we ask a question,we would get:it is our client instruction to continue with legal action.Very disappointing with a big company such as Absa.We are left here feeling that they are just trying to put obstacles on the way to do as they please.