Disappointing service with Absa

I app**** for my overdraft to be increased on 29 April and I got no response. I followed up two weeks post that date and I was told to re-send my supporting documents. I was promised that I will get a call from the credits department shortly. In fact, the call agent was surprised that no one had called me as records were showing that my application was successful. To this day, I have not gotten a call from Absa.

I have a credit, cheque, home loan, and savings accounts and my salary gets paid into Absa. I would think I am a customer of good standing with Absa. This is disappointing and yes I am rethinking my bank-choice stance.