Disappointing service when opening a late estate account

HelloPeter My grandfather and I opened a late estate account sometime June or July at ABSA Apel, however to date the account has not been opened. The only time we get feedback is when we go directly to the branch and they always say they will call us back which they never do. My grandfather and I are both on the authority letter hence we opened it together. What frustrates us is that we are not even notified what exactly is happening unless we go to the branch and enquire we told the matter is escalated to their FICA consultant since September, and they said they will call us, which they never did. It is now November and I decided to visit a branch in Pretoria when they called that branch in Apel the guy that helped us says he will call us he’s waiting for an email from the consultant. This is the same thing he told me when I went to Limpopo in October to enquire on the progress I don’t understand how such a huge bank as ABSA takes an entire month to respond an email. What frustrates us is that we are financially constrained and we need to open that account so we can have money. I don’t know how ABSA systems work but I don’t think it takes more than 6months just to open an estate account. I don’t feel prioritised I’m so disappointed in Absa the least they can do is call inform us!