Disappointing service from ABSA Deceased Estates!

Such disappointing service from ABSA’s National Deceased Estates, the worst! My parents passed away in 2020 and our estate administrator is struggling to finalise anything with them for both estates. Both. Despite several follow up emails and escalations we are yet to get confirmation of balances and closure of the two accounts. The feedback for months now is that they are in the FICA processes and have a backlog and that is simply not good enough. The nonchalant attitude of the call centre agents just makes everything worse. Dealing with a deceased estate of a loved one is difficult enough without having to endure such incompetence!