SD
Stephen D
1 reviews | Active since May 2020
27 Jan 2021, 09:25
Disappointing service from Absa
Good Day
My vehicle was sold on the 22nd of January 2021 using the Absa Fast Buy system. The shortfall amount was calculated and I qualified for a discount. I received my updated contract today the 27th of January 2021 but no discount has been app****!!
I tried to contact Absa Vehicle and Asset Finance department to query but I cannot get through. It sends a request to my Absa App to accept a verification message; after accepting the message the call keeps dropping. I have been trying for an hour now. Same issue with the Absa Life department. I am trying to cancel the insurance product for my vehicle but I cannot get through!
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Replies (2)
Absa's replyOfficial
27 Jan 2021, 11:41Dear Stephen
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply27 Jan 2021, 11:41
Official
Dear Stephen
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Best regards,
SD
Stephen D's updateReviewer Update
02 Feb 2021, 19:47I am still waiting for feedback regarding the above...
SD
Stephen D's update02 Feb 2021, 19:47
Reviewer Update
I am still waiting for feedback regarding the above...