zM
zoe M

1 reviews | Active since Jun 2023

07 Jun 2023, 16:50

Disappointing Service Experience with Absa bussines Bank

I recently had an extremely frustrating experience with Absa Bank, and I feel compelled to share my disappointment. The purpose of my review is to express my dissatisfaction with their services, particularly in regard to international money transfers. Regrettably, this has left me wishing I hadn't switched to this bank in the first place.

I had a pressing need to transfer money internationally, and I turned to Absa Bank to fulfill this requirement. To my surprise, I encountered numerous obstacles and roadblocks throughout the entire process. The lack of assistance and guidance from the bank's staff was highly disappointing. Their customer service was inefficient and unresponsive, failing to address my concerns promptly or effectively.

One of the major issues I faced was the complexity and confusion surrounding the international money transfer procedure. Absa Bank did not provide clear and concise instructions on how to complete the transaction, which only added to my frustration. I expected a more streamlined and user-friendly system, considering the prevalence of international transactions in today's globalized world. my banker do not want to meet me or move me to the next person

0
Replies (2)
Absa
Absa's reply08 Jun 2023, 07:56
Official
Dear Zoe M,

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback.  The reference number for your complaint is C-***0. Kind regards,Group Customer CareBasani Hlungwane 
zM
zoe M's update08 Jun 2023, 20:29
Reviewer Update
Dear Absa Bank Team and Vanessa,I would like to take a moment to express my sincere appreciation for the resolution of the issues I encountered with my international money transfer. Your prompt attention and efficient handling of the matter have left a positive impression on me.I am grateful for the dedicated support and assistance I received throughout the process. Vanessa, your professionalism, patience, and willingness to go the extra mile to ensure my concerns were addressed did not go unnoticed. Your expertise and guidance made a significant difference in resolving the matter smoothly.I would like to extend my heartfelt thanks to the entire Absa Bank team for rectifying the situation in a timely manner. Your commitment to providing excellent customer service is truly commendable.Once again, thank you for your efforts in resolving this matter to my satisfaction. I am grateful for the exceptional service I received from Absa Bank, and particularly to Vanessa for her outstanding assistance. It is because of experiences like this that I will continue to trust and recommend your services.