Disappointing Service Delivery

I had a *****ulent transaction come off my account 3 weeks ago. I called ABSA within 2 minutes of the money being pulled from my account. ABSA did not send me an OTP or a verification request when the online transaction was made.

I was told by the ABSA ***** department that it would take a maximum of 14 days for them to investigate the matter, but till this day have not received any feedback on the matter.

I have called in multiple times with no resolve. I have been an ABSA client most of my life, and have never received such shocking service from them. VERY DISAPPOINTING!