Disappointing service by ABSA

am writing to express my dissatisfaction with the handling of my recent request to cancel my credit life insurance. I submitted my cancellation request over a month in advance, following all procedures as advised by ABSA. However, despite this, the cancellation process was delayed, and I was advised to call back only after the scheduled deduction date had passed.

Upon calling back, I was informed that ABSA would not be refunding the deducted amount. This is highly disappointing, as the delay in processing the cancellation was not due to any action on my part. I took all necessary steps to avoid this exact situation by initiating the cancellation well in advance, yet I am now bearing the financial impact of a deduction that should not have occurred.