Disappointing service

Am very disappointed in Absa. I used to have all my banking at Absa but the lack of service made me leave to FNB and now I have just left one small transaction account. I barely use the account .But when i do i have issues galore . In April 2020 my account was blocked .Unblocking it was like pulling teeth . I started the process at ABSA Boulders and hit a brick wall.Eventually managed to unblock at ABSA Mall of africa. My current issue. Today the 9th November 2020 i needed to use Western Union services on ABSA platform. When i opened my app on my iphone i then realised i had restored my phone via itunes last month . So the app needed to be set up from scratch. I tried using the only card i have and know without success.And eventually went to Mall of Africa When i got there i was directed to Lihle Mbongeni service consultant. She then said i had blocked my card in May 2020 . Which i didn't remember as we were in lockdown . So she then suggested i use mobile verification and not App verification . She said setting it up would take 30mins tops and would phone once done. She then proceeded to cut my banking card she claimed to be blocked. So i was now cardless.She then said i had to pay 150rands for a card .But i still didn't understand why she cut the card i came in with .So I left for home . I realised i still couldn't do the western union transaction as online banking was searching for my phone verification which i didn't have since i didn't have a working card .I never received the call so i then drove back to Mall of Africa Absa. i got back there at 3:40pm but the doors were already closed although they were clients inside .The guard managed to call the teller in question. She came and wouldn't let me in so she talked to me via a 3cm crack in the door . I must have stood there at that door for upto an hour . She took my ID and disappeared with it and came back and then said the phone verification was now active . I then asked her to sort out my card issue as i never requested for my card to be stopped which is where it went downhill and she got extremely upset and rude . She then called Thabo Mmoko the manager who was of no help at all. I kept trying to tell them I never stopped any card or gone to pick up a card in eastgate ever . But it was like trying to talk to a brick wall. I then phoned the ***** department (Mduduzi nyawose).He literally told me to go to another absa to get this resolved. So i told him i don't understand why i now have to waste my time and fuel doing Absa's job. How can there be a card on my Profile i don't know about and both walk in and telephone banking couldn't give a hoot. So in a nutshell. I want my card back and i am not willing to pay 150 rands for it as I didn't cut it up but ABSA staff. I also want to know who signed for my card at ABSA EASTGATE . I want to see the signature and video footage.

Regards Andrew