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LH
Loretta H

1 reviews | Active since Mar 2009

29 Jan 2021, 15:09

DISAPPOINTING REALLY ABSA

I have been waiting for ABSA to assist me with a credit card that isn't mine for nearly 3 months. They keep promising to assist and get back to me and no one ever does. I have been handed over for a CC that is not mine and all this account done was add interest after interest. I am really disappointed that banks that claim to help people do this. Watch out for them.

0
Replies (4)
Absa
Absa's reply29 Jan 2021, 16:27
Official
Dear Loretta Thank you for bringing this unfortunate matter  to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours.  I look forward to being of service to you.  Vanessa Crowe 

Best regards,

Absa
Absa's reply29 Jan 2021, 16:27
Official
Dear Loretta Thank you for bringing this unfortunate matter  to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours.  I look forward to being of service to you.  Vanessa Crowe 

Best regards,

LH
Loretta H's update08 Feb 2021, 11:11
Reviewer Update
I am still waiting for feedback. Over a week later. Very sad.
Absa
Absa's reply08 Feb 2021, 12:38
Official
Dear Loretta Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter .

Please note that i was waiting for feedback from the MBD attorneys who confirmed that they have made contact with you . 

I will discuss the details with you on your private e-mail .

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care


Best regards,