Disappointing Private Banking Service

I've been banking with Absa for the last 20 years, and have been a with a private banker for the last 1 year or so.

My private banker is not answering my emails. My emails by absa are not being answered when querying. I finally phoned in, to be told they are sending a mail, which I still haven't received either.

Not really the service you request, especially for the fees one is paying.

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