Disappointing Premium banking service

Yesterday morning I tried to apply for a personal loan telephonically by phoning the Premium banking number ***. My details were taken down and referred to a banking agent, who was going to "call me back immediately". This was just after 10am yesterday morning and an agent never phoned back.

I also tried applying for a loan online. At the end of the process, I received a message that the DebiCheck failed and that an agent would contact me. I still haven't heard from anyone.

I sent an email to the Premium banking email address yesterday at 13:00 to follow up, was provided with a reference number and didn't hear back from anyone.

I received the credit insurance policy document, I can see the loan account listed in my internet banking, but I'm not able to access the money (it hasn't been transferred to my transactional account). This morning at 10am I phoned the Premium banking number again to follow up, which then referred me to the Personal Loans department. The matter was then escalated and I was to hear back from someone before 16:30. By 15:45 I still haven't heard from ABSA, so I phoned, once again, to follow up on my application. I was then told that a consultant will phone me back before 18:00 to transfer the funds, which I am now waiting for.

I enjoyed being a Premium banking customer in the past, as I was able to get assistance for my banking needs quickly by phoning the dedicated number. This new low quality of "premium" service is very disappointing, as well as the amount of times I had to follow up, just to still be waiting for my funds.